I felt the need to air out my frustrations, thought you might like to read what I had to say. (Inspired by my recent Mathmos purchase and hearing yet more complaints from others who have been burned by Lava World)
To whom it may concern:
First off, I would like to introduce myself. I am an avid lava collector. I have around 70-80 lamps, last I checked. I recieved my first lamp in the 80's and with the advent of ebay, started acquiring vintage lamps along with new ones. I am also a member of oozinggoo.com which as you should know is a forum for lava lamp collectors as myself. I sincerely hope that you watch what your collectors have to say because there is a wealth of valuable feedback available to you here. Such as, recently, another complaint about the lack of quality in your products. First the cloudiness of the newer china-made lamps. Then the barage of problems with the Colossus (seal problem, dye leakage, scratched glass) I would dearly love one, but not willing to risk the investment especially when I hear from those who do have them that lavaworld has not resolved their issues. Now, lava sticking to glass in the new rainbow lamp.
Next, are you aware that someone claiming to be from the factory in china, that produces your lamps, has posted on the forum? They are soliciting direct sales. If anyone bites, that is going to hurt your sales! So much for the idea of saving money contracting the manufacturing to china. I think its going to cost you in the long run. Then, not to mention, anyone that goes to their website (yes they posted their website) will see that the same factory that produces your lava lamps also produces the knock-offs! This being the case, why should we pay more for yours??
Lets talk about the quality of Mathmos vs. Lavaworld. Despite the fact that Mathmos does not sell here in the US, we do have access to their products, via internet and ebay. Many collectors, myself included, have acquired Mathmos. I own six Mathmos lamps. This number would be higher if the high cost of shipping and the value of the dollar to the pound did not have such an impact. There is no mistaking the marked increase in quality of today's Mathmos over today's Lavaworld lamps. Recent lamps that I have purchased (new) were received with crystal clear liquid (despite being shipped overseas), flows like vintage lava, and not one aberration in the glass. Absolutely beautiful. Makes me want to take a trip to UK, just to stock up on Mathmos.
My comparison of Mathmos vs. Lavaworld
Mathmos: Clear liquid, good fluidity of flow, & quality build.
Lavaworld: Sometimes clear, sometimes cloudy liquid, poor to average and stiff flow, craftsmanship is hit and miss. typically glass is flawed.
My result, Lavaworld will be in trouble if Mathmos starts selling in the US. If Mathmos can do it, why cant you?
Finally, it is my sincerest desire that Lavaworld finds its way back to the standard of quality that the original Lava Lite company used to produce. Rather than feeling like purchasing from lamps from lava world is like gambling our hard-earned money away, all we want at the end of the day is to happy in knowing that we can be confident in purchasing from you and proud to own quality lava lamps produced by our country.
Sincerely, Jennifer *********