Grumblings over online ordering - Oozing Goo - The Lava Lamp Syndicate2024-03-28T20:47:01Zhttps://oozinggoo.ning.com/forum/topics/grumblings-over-online-ordering?commentId=1566398%3AComment%3A551431&feed=yes&xn_auth=nocall (800) 336-5282. i've sp…tag:oozinggoo.ning.com,2014-12-29:1566398:Comment:5640602014-12-29T03:16:36.244ZBradhttps://oozinggoo.ning.com/profile/brad
<p><span>call (800) 336-5282. i've spoken with susan a few times and she's nice. she's probably overwhelmed with returns, and i'm not sure if she has much help. your best bet is to call.</span></p>
<p><span>call (800) 336-5282. i've spoken with susan a few times and she's nice. she's probably overwhelmed with returns, and i'm not sure if she has much help. your best bet is to call.</span></p> man im in the same boat, orde…tag:oozinggoo.ning.com,2014-12-29:1566398:Comment:5642122014-12-29T02:06:31.534ZEstebanihttps://oozinggoo.ning.com/profile/Estebani
<p>man im in the same boat, ordered a grande from lava lamp.com and it arrived cloudy, how do u contact susan? I've tried the email feature on their site but honestly still no response after almost a month, is there an easier way to contact them or a direct email to her?<img src="http://i925.photobucket.com/albums/ad93/ucsycybersmiley/22.gif"/></p>
<p>man im in the same boat, ordered a grande from lava lamp.com and it arrived cloudy, how do u contact susan? I've tried the email feature on their site but honestly still no response after almost a month, is there an easier way to contact them or a direct email to her?<img src="http://i925.photobucket.com/albums/ad93/ucsycybersmiley/22.gif"/></p> the request for the replaceme…tag:oozinggoo.ning.com,2014-12-28:1566398:Comment:5641222014-12-28T03:39:38.604ZPhil Harrishttps://oozinggoo.ning.com/profile/PhilHarris
<p>the request for the replacement #2 has been ignored</p>
<p>the request for the replacement #2 has been ignored</p> Yep Phil!!! That is a pretty…tag:oozinggoo.ning.com,2014-10-03:1566398:Comment:5513732014-10-03T02:47:04.825ZCarolhttps://oozinggoo.ning.com/profile/CarolMorrow
<p>Yep Phil!!! That is a pretty sweet deal considering you can claim any problems through the insurance for 2 years!!! Take the replacement from LL even so. They owe you another lamp if yours crapped out already, or even if your replacement needs a replacement!!!</p>
<p>Yep Phil!!! That is a pretty sweet deal considering you can claim any problems through the insurance for 2 years!!! Take the replacement from LL even so. They owe you another lamp if yours crapped out already, or even if your replacement needs a replacement!!!</p> i looked at the target site.…tag:oozinggoo.ning.com,2014-10-03:1566398:Comment:5516062014-10-03T01:17:57.063ZPhil Harrishttps://oozinggoo.ning.com/profile/PhilHarris
<p>i looked at the target site. the blue yellows are cheaper than the lava lite site price and the two yr warranty is another 7 bucks. the purple yellow are 20 bucks more go figure. free shipping on orders over 50 so you can't beat that </p>
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<p>i looked at the target site. the blue yellows are cheaper than the lava lite site price and the two yr warranty is another 7 bucks. the purple yellow are 20 bucks more go figure. free shipping on orders over 50 so you can't beat that </p>
<p></p> Yep, they're good at replacin…tag:oozinggoo.ning.com,2014-10-02:1566398:Comment:5515132014-10-02T22:01:39.179ZCarolhttps://oozinggoo.ning.com/profile/CarolMorrow
<p>Yep, they're good at replacing their globes!!!</p>
<p>Yep, they're good at replacing their globes!!!</p> I did speak to Susan over the…tag:oozinggoo.ning.com,2014-10-02:1566398:Comment:5513522014-10-02T21:57:46.891ZPhil Harrishttps://oozinggoo.ning.com/profile/PhilHarris
I did speak to Susan over the phone today. She said they would send me a replacement globe and give me the 20% as well so kudos for good customer service in this instance
I did speak to Susan over the phone today. She said they would send me a replacement globe and give me the 20% as well so kudos for good customer service in this instance It's either 1 or 2 years on t…tag:oozinggoo.ning.com,2014-10-02:1566398:Comment:5514962014-10-02T16:51:18.196ZCarolhttps://oozinggoo.ning.com/profile/CarolMorrow
<p>It's either 1 or 2 years on the warranty Phil. If you click on the thread entitled reliable places to purchase Grande lamps it gives you the info on there and the links. There is also some money saving codes, but I'm not sure that they are still offering those code offers anymore. From what other members say though, LL does make good for their bad lamps. I had my 52 oz neon green for quite awhile and they replaced it!! Although not with another neon green. Don't ask, lol, I don't know…</p>
<p>It's either 1 or 2 years on the warranty Phil. If you click on the thread entitled reliable places to purchase Grande lamps it gives you the info on there and the links. There is also some money saving codes, but I'm not sure that they are still offering those code offers anymore. From what other members say though, LL does make good for their bad lamps. I had my 52 oz neon green for quite awhile and they replaced it!! Although not with another neon green. Don't ask, lol, I don't know why they did that, lol!!</p>
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<p><a href="http://oozinggoo.ning.com/forum/topics/the-lava-list-aka-where-to-find-respectably-priced-lamps-1">http://oozinggoo.ning.com/forum/topics/the-lava-list-aka-where-to-find-respectably-priced-lamps-1</a></p> 2 year warranty? wow. well…tag:oozinggoo.ning.com,2014-10-02:1566398:Comment:5512632014-10-02T15:22:21.348ZPhil Harrishttps://oozinggoo.ning.com/profile/PhilHarris
<p>2 year warranty? wow. well lets see what they do, i emailed last night.</p>
<p>2 year warranty? wow. well lets see what they do, i emailed last night.</p> I was really on the fence abo…tag:oozinggoo.ning.com,2014-10-02:1566398:Comment:5514312014-10-02T05:02:57.311ZCarolhttps://oozinggoo.ning.com/profile/CarolMorrow
<p>I was really on the fence about ordering a grande. Then LL sent me a purple/yellow 52 oz premier to replace a 52 oz neon green globe with gunk in the coil after only owning a few months. I wanted the same globe replaced and fedex shows up with a complete lamp purple/yellow. Ooookayyy....anyway, the globe is crap. looks like someone spray painted it and scraped off the paint in 2 spots. Also has like a weird scratch type look in one spot. The flow is ok for the first few hours, but it…</p>
<p>I was really on the fence about ordering a grande. Then LL sent me a purple/yellow 52 oz premier to replace a 52 oz neon green globe with gunk in the coil after only owning a few months. I wanted the same globe replaced and fedex shows up with a complete lamp purple/yellow. Ooookayyy....anyway, the globe is crap. looks like someone spray painted it and scraped off the paint in 2 spots. Also has like a weird scratch type look in one spot. The flow is ok for the first few hours, but it flips coil and takes awhile to heat up and flow. After a few hours it does the china flow pretty much, but I do get some columning also. All in all, the flow isn't all that bad, but the globe is awful. This one came right from LL direct. </p>
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<p>So after receiving this lamp, i decided i did not want to shell out almost 100 bucks to be disappointed. Some members have gotten grandes from target and are very happy with them. They came clear and run fine. Maybe you should get your money back and try to order one from target. You can also get their 2 year warranty on it. </p>