Lava Lite's New Website & The NEW Heritage Collection

[Dr. WHAT?!]

http://www.lavalamp.com/

The new Heritage Collection will be available to buy 10/28

**Updated the Heritage Collection will be released today on LavaLite Website at 10am CST. Heres a sneak peak!

*** http://lavalamp.com/heritage-collection ***

[Doug Ditzel]

I hate reading horror stories with customer service like this. I have to agree with Todd Miller as I've worked retail for many years in management and I run an ebay store so I completely agree. It's crap like that, that makes me not want to buy anything from them again. It just blows my mind that CEOs stop and wonder why their sales are down but they cut corners on quality or customer service. I wish you guys/gals that are fighting with LL that you have some luck.

[Egnix]

I just checked my Grandes...  Both V1 Heritage Grandes have 2 coils.  My yellow/blue non-heritage Grande also has 2 coils.  My red/clear non-heritage Grande is too dark to tell how many coils it has.

[Joanne]

http://oozinggoo.ning.com/forum/topics/neon-grande-has-double-coils

Please read this thank you

Egnix said:

I just checked my Grandes...  Both V1 Heritage Grandes have 2 coils.  My yellow/blue non-heritage Grande also has 2 coils.  My red/clear non-heritage Grande is too dark to tell how many coils it has.

[Rodrigo]

My first pink heritage grande has 2 coils (V1) and the second one I have was a replacement sent to me by Susan because of the black dirt on the coils, she saw the picture that shows two coils and at that point that seemed normal but now all of a sudden she's claiming they never put two coils in their grande.

I have three other non heritage grandes and they all have 2 coils.

[Goo Geek]

Way back in 2011 there was a discussion regarding using stainless steel springs available from Amazon that could be used as coils.  I posted a picture of the package I purchased from Amazon. Maybe someone should try going this route in replacing the coils in their Grande that are producing flakes.

Link to SS coil discussion.

[Brad]

Still trying to get a replacement neon grande but can not seem to get in contact with Susan. Been trying for over a month now. Has anyone been able to reach her lately? I'm so fed up with this company. I've been more than patient.

[Cowmatian]

Yeah, they said they would replace my neon grandes about a week ago. I haven't received anything yet, but I'm hoping it'll be soon. I have had difficulty contacting them in the past though. Just keep trying. I'm not sure if I'm more disappointed that the new and expensive grandes quit flowing, or that they aren't resolving everyone's issue with them in a timely manor. On a positive note about LL, they do seem to get problems resolved eventually. My new red clearview is really nice too (on a side note).

[Brad]

ah, thanks for that bit of information.  let's hope we hear back soon...
Cowmatian said:

Yeah, they said they would replace my neon grandes about a week ago. I haven't received anything yet, but I'm hoping it'll be soon. I have had difficulty contacting them in the past though. Just keep trying. I'm not sure if I'm more disappointed that the new and expensive grandes quit flowing, or that they aren't resolving everyone's issue with them in a timely manor. On a positive note about LL, they do seem to get problems resolved eventually. My new red clearview is really nice too (on a side note).

[Brad]

i was leaving to go to class and my replacement neon grande was sitting on my front porch.  glad i didn't leave for the weekend since i had no idea it was coming.  sheesh.

[Cowmatian]

I guess I should be expecting mine at anytime then. I thought I would get an email confirmaton first, but I guess not.

[Egnix]

Are the replacements any different than the V2s (V3s perhaps)?

Brad said:

i was leaving to go to class and my replacement neon grande was sitting on my front porch.  glad i didn't leave for the weekend since i had no idea it was coming.  sheesh.

[Brad]

the replacement i received flows great!

it has a single coil.

cap code: 13100902  A1