Neon Green Heratige Grande - Oozing Goo - The Lava Lamp Syndicate2024-03-28T22:57:26Zhttps://oozinggoo.ning.com/forum/topics/neon-green-heratige-grande?commentId=1566398%3AComment%3A513679&feed=yes&xn_auth=noHaving met her in person I ca…tag:oozinggoo.ning.com,2014-02-15:1566398:Comment:5152142014-02-15T00:22:50.185ZJimhttps://oozinggoo.ning.com/profile/AnonymousLavaFreak
<p>Having met her in person I can say that Susan is about the sweetest person in the world. Their administrative staff does seem a little lean at HQ so Susan is essentially doing the work of several people. <img src="http://www.bkserv.net/images/Smile.gif"></img> <br></br> <br></br> <cite>lalalava said:</cite></p>
<blockquote cite="http://oozinggoo.ning.com/forum/topics/neon-green-heratige-grande?page=3&commentId=1566398%3AComment%3A515125&x=1#1566398Comment515125"><div><div class="xg_user_generated"><p>Susan, do you handle all of…</p>
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<p>Having met her in person I can say that Susan is about the sweetest person in the world. Their administrative staff does seem a little lean at HQ so Susan is essentially doing the work of several people. <img src="http://www.bkserv.net/images/Smile.gif"/><br/> <br/> <cite>lalalava said:</cite></p>
<blockquote cite="http://oozinggoo.ning.com/forum/topics/neon-green-heratige-grande?page=3&commentId=1566398%3AComment%3A515125&x=1#1566398Comment515125"><div><div class="xg_user_generated"><p>Susan, do you handle all of the phone orders and returns? a few times ive called to ask some questions and are always connected to your line. if you are the only one that's NUTS! id go mad if i had yer job. cut her some slack, customer service can be hell! </p>
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</blockquote> Just for the record..I did no…tag:oozinggoo.ning.com,2014-02-14:1566398:Comment:5151172014-02-14T19:17:53.394ZSusan Michaelshttps://oozinggoo.ning.com/profile/SusanMichaels
<p>Just for the record..I did not refuse to admit or deny the 2 coil issue. I am not in production, nor do I run production. When the issue came up I went to manufacturing and we pulled specs and bill of material and the production for this product does not call for two coils to be placed in the globes. Then..I told the consumers that there was no second coil. I was sent pictures by Joanne..sent those as well to production and then was advised it was a production error. FYI I speak to OG…</p>
<p>Just for the record..I did not refuse to admit or deny the 2 coil issue. I am not in production, nor do I run production. When the issue came up I went to manufacturing and we pulled specs and bill of material and the production for this product does not call for two coils to be placed in the globes. Then..I told the consumers that there was no second coil. I was sent pictures by Joanne..sent those as well to production and then was advised it was a production error. FYI I speak to OG people all the time..some I have very good relationships with...so Rodrigo it has nothing to do with OG people. </p>
<p>If you have a problem with your product than call..I am in customer service..I work with the customer for Lava Lite. I am not here to have the customer complain how our product is made or take advise on how the product should be made, I am here to help with the issue you have at hand. We at Lava our passionate about our products and helping our customers.</p>
<p>Just saying...</p>
<p>Susan<br/> <br/> <cite>Rodrigo said:</cite></p>
<blockquote cite="http://oozinggoo.ning.com/forum/topics/neon-green-heratige-grande#1566398Comment513185"><div><div class="xg_user_generated">A lot of people here on OG have been having problems with the latest heritage grandes that only have one coil. It's been a huge debate why LL has made some lamps with 2 coils and some with just one, some members have contacted Susan about this and she denied and refused to admit there were ever any grandes with 2 coils made. When members produced videos and picture evidence and was sent to her, she continued to deny and later (after she did some investigation) she concluded that the reason why some early globes had 2 coils was simply a production error on china, which has been corrected and now they only come with one which for some reason flows fine a handful of times, then stops. Mine did the same as yours, so did Joanne's and several other members.<br/> <br/> Some ppl have opened them and added a coil and that's fixed it completely, I suggest you call Susan and DONT mention OG because she's apparently tired of dealig with this "no flow, pea shooter" issue that she swears only a small number of ppl only here on OG have encountered it while everyone else has a single coil lamp that flows fine.<br/> <br/> I talked to her for 30 minutes on Friday about the single coil thing and she wasn't happy, she said only a few ppl have had this issue you both have and I did too and I know at least four others had as well and she said she's been trying to recreate it so that she could find a cause but no matter what she tried she can't recreate this "pea shooter" behavior... I would give her a call, be very nice and make her aware that more and more people are having this no flow issue after a few cycles and it's definitely coil related.</div>
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</blockquote> http://www.youtube.com/watch?…tag:oozinggoo.ning.com,2014-02-13:1566398:Comment:5147522014-02-13T06:44:14.437ZIanhttps://oozinggoo.ning.com/profile/IanRamsey
<p><a href="http://www.youtube.com/watch?v=NjK8uYfslR0" target="_blank">http://www.youtube.com/watch?v=NjK8uYfslR0</a></p>
<p>Here it is flowing. It is really good a little after 5 mins, when the flow is the most stretchy and oozy.</p>
<p><a href="http://www.youtube.com/watch?v=NjK8uYfslR0" target="_blank">http://www.youtube.com/watch?v=NjK8uYfslR0</a></p>
<p>Here it is flowing. It is really good a little after 5 mins, when the flow is the most stretchy and oozy.</p> Also, I dont even have to run…tag:oozinggoo.ning.com,2014-02-12:1566398:Comment:5140452014-02-12T04:44:40.194ZIanhttps://oozinggoo.ning.com/profile/IanRamsey
<p>Also, I dont even have to run it on full power. It is dimmed down a little, and its flowing very snaky and amazing. The picture is with it dimmed down a little.</p>
<p>Also, I dont even have to run it on full power. It is dimmed down a little, and its flowing very snaky and amazing. The picture is with it dimmed down a little.</p> Guys!!! My Grande sorted itse…tag:oozinggoo.ning.com,2014-02-12:1566398:Comment:5141012014-02-12T04:43:07.935ZIanhttps://oozinggoo.ning.com/profile/IanRamsey
<p>Guys!!! My Grande sorted itself out!! It hardly ever sends up bubbles anymore, and has beautiful snakey flow. It doesnt disconnect from the coil anymore, and doesnt ever all go up to the top. Therefore, there is always wax in the bottom. I am so happy I could cry. It never disconnects from the coil. Seriously, tho, the most beautiful lamp I currently own now. All I did was leave it on for 4 days straight, and I adjusted the dimmer occasionally so that it wouldnt get too hot. Maybe the single…</p>
<p>Guys!!! My Grande sorted itself out!! It hardly ever sends up bubbles anymore, and has beautiful snakey flow. It doesnt disconnect from the coil anymore, and doesnt ever all go up to the top. Therefore, there is always wax in the bottom. I am so happy I could cry. It never disconnects from the coil. Seriously, tho, the most beautiful lamp I currently own now. All I did was leave it on for 4 days straight, and I adjusted the dimmer occasionally so that it wouldnt get too hot. Maybe the single coil Grandes take more than 6 days of flowing to "break them in"? I have no idea, but mine is perfect now. I posted a picture in photos, I will post more soon! Maybe even a vid. Anyways... Good luck to everyone else who is having trouble, I hope their problems disappear like mine did! The best part was that I didnt even have to open it up! :)</p> I was thinking this too Ian. …tag:oozinggoo.ning.com,2014-02-10:1566398:Comment:5137302014-02-10T21:29:18.420ZVOXulhttps://oozinggoo.ning.com/profile/NickM278
<p>I was thinking this too Ian. The wax level is definitely higher on my purp/yellow and was thinking there isn't enough wax in the bottom of the heritage once it dumps a few good sized blobs to the top. I hope Lava will get back to me soon so I can get it sorted out, I will share my findings. </p>
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<p>Side note, my dual coil purp/yellow is in the same boat when it comes to heat. You WILL scald your hand if you touch the very bottom of the base or the seam of the cones once it has…</p>
<p>I was thinking this too Ian. The wax level is definitely higher on my purp/yellow and was thinking there isn't enough wax in the bottom of the heritage once it dumps a few good sized blobs to the top. I hope Lava will get back to me soon so I can get it sorted out, I will share my findings. </p>
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<p>Side note, my dual coil purp/yellow is in the same boat when it comes to heat. You WILL scald your hand if you touch the very bottom of the base or the seam of the cones once it has been on for a few hours. Kinda scary hot but it is running the bulb it came with, no modification. Once in a while mine will make a snapping/poping noise as it grows in temperature. The globe seems to be fine with no cracks, this sounds more like metal expansion or poping...Still has me a little weirded out so I turned it off yesterday to investigate the bottom of the vessel. The heat from this silver base compared to the heritage is CRAZY different. You could sit with your hand on the heritage all day long, won't burn you. Touch the spots mentioned on the standard silver base/no dimmer and it will let you know that it is stupid to touch it.<br/> <br/> <cite>Ian said:</cite></p>
<blockquote cite="http://oozinggoo.ning.com/forum/topics/neon-green-heratige-grande?id=1566398%3ATopic%3A508709&page=3#1566398Comment513680"><div><div class="xg_user_generated">I have a standard purple/yellow, and it flows perfectly no matter how long it's on, it actually barely gets hot enough to flow, but it gets so hot I can't even touch it. Doesn't ever shoot up liquid bubbles through the wax, and it only has one coil. But the flow is absolutely amazing and flawless. I think it is more of a wax level issue, cause my Heratige grande has about half an inch less wax than my standard grande. When looking at the wax level, the Heratige wax is level with the top of the base, but in the grande it is about half an inch higher than the base. I think if it had more wax, it wouldn't all go up from the bottom. My standard yellow flows almost the same, except that when most of it goes to the top, there is still a lot in the bottom to keep the surface tension of the wax to stay on the coil. Just more thoughts on the issue haha.</div>
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</blockquote> I have a standard purple/yell…tag:oozinggoo.ning.com,2014-02-10:1566398:Comment:5136802014-02-10T20:47:22.280ZIanhttps://oozinggoo.ning.com/profile/IanRamsey
I have a standard purple/yellow, and it flows perfectly no matter how long it's on, it actually barely gets hot enough to flow, but it gets so hot I can't even touch it. Doesn't ever shoot up liquid bubbles through the wax, and it only has one coil. But the flow is absolutely amazing and flawless. I think it is more of a wax level issue, cause my Heratige grande has about half an inch less wax than my standard grande. When looking at the wax level, the Heratige wax is level with the top of the…
I have a standard purple/yellow, and it flows perfectly no matter how long it's on, it actually barely gets hot enough to flow, but it gets so hot I can't even touch it. Doesn't ever shoot up liquid bubbles through the wax, and it only has one coil. But the flow is absolutely amazing and flawless. I think it is more of a wax level issue, cause my Heratige grande has about half an inch less wax than my standard grande. When looking at the wax level, the Heratige wax is level with the top of the base, but in the grande it is about half an inch higher than the base. I think if it had more wax, it wouldn't all go up from the bottom. My standard yellow flows almost the same, except that when most of it goes to the top, there is still a lot in the bottom to keep the surface tension of the wax to stay on the coil. Just more thoughts on the issue haha. Totally. Didn't mention v1/v…tag:oozinggoo.ning.com,2014-02-10:1566398:Comment:5136792014-02-10T20:25:57.332ZVOXulhttps://oozinggoo.ning.com/profile/NickM278
<p>Totally. Didn't mention v1/v2 or OG. Brought it to attention that I OBSERVED that my standard yellow/purple grande had 2 coils and Heritage was missing the smaller one. Stating that I believe it is this missing coil that is causing the violent convection up the center.<img src="http://www.bkserv.net/images/Grin.gif"></img> <br></br> <br></br> <cite>Rodrigo said:…</cite></p>
<p>Totally. Didn't mention v1/v2 or OG. Brought it to attention that I OBSERVED that my standard yellow/purple grande had 2 coils and Heritage was missing the smaller one. Stating that I believe it is this missing coil that is causing the violent convection up the center.<img src="http://www.bkserv.net/images/Grin.gif"/><br/> <br/> <cite>Rodrigo said:</cite></p>
<blockquote cite="http://oozinggoo.ning.com/forum/topics/neon-green-heratige-grande?xg_source=activity&id=1566398%3ATopic%3A508709&page=2#1566398Comment513726"><div><div class="xg_user_generated">I would contact Susan and not mention OG or any "V1,V2" designations as she said there is no such ting as a v1 or v2 just some lamps that accidentally got 2 coils during production when they're supposed to have just one.</div>
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</blockquote> I would contact Susan and not…tag:oozinggoo.ning.com,2014-02-10:1566398:Comment:5137262014-02-10T20:22:50.834ZRodrigohttps://oozinggoo.ning.com/profile/Rodrigo
I would contact Susan and not mention OG or any "V1,V2" designations as she said there is no such ting as a v1 or v2 just some lamps that accidentally got 2 coils during production when they're supposed to have just one.
I would contact Susan and not mention OG or any "V1,V2" designations as she said there is no such ting as a v1 or v2 just some lamps that accidentally got 2 coils during production when they're supposed to have just one. Email sent, lets see what Lav…tag:oozinggoo.ning.com,2014-02-10:1566398:Comment:5135702014-02-10T20:01:13.236ZVOXulhttps://oozinggoo.ning.com/profile/NickM278
<p>Email sent, lets see what Lava says. I brought to attention that my standard grande has 2 coils out of the box where the Heritage only has one. Not being a scientist or rocket guy or something, I just know know that the single coil is causing that super hot center of the globe glass to shoot a pea stream up the center, it does need that smaller coil to control the force and heat of that upward flow while breaking up that intense convection. <br></br> <br></br> <cite>VOXul (Nick)…</cite></p>
<p>Email sent, lets see what Lava says. I brought to attention that my standard grande has 2 coils out of the box where the Heritage only has one. Not being a scientist or rocket guy or something, I just know know that the single coil is causing that super hot center of the globe glass to shoot a pea stream up the center, it does need that smaller coil to control the force and heat of that upward flow while breaking up that intense convection. <br/> <br/> <cite>VOXul (Nick) said:</cite></p>
<blockquote cite="http://oozinggoo.ning.com/forum/comment/show?id=1566398%3AComment%3A513723&xn_out=json&firstPage=0&lastPage=1&xg_token=498124c0f1d4901361c2c0dc8e1c34a7&_=1392061798825#1566398Comment513723"><div><p>Yea, after a night of tinkering dimmers I fully agree with Rodrigo. Lower setting was just causing the wax blobs to get bigger but also cool down so wax was stiffening towards the top after an hour. Cranked up you can see the convection coming from the coil to the center is too hot solo and causes it to rip off grapes and peas. I believe I am going to write back to Susan now and let her know not only was the base dented but now the globe has decided to not run like it did the first full boil. I will not open a lamp I paid almost $140 for just last week to void the warranty. If it was older and out of warranty it would definitely be my franken lamp and getting popped for a coil. It is night and day to the dual coil standard I have, and ridiculous that Lava seems to deny they ever put dual coils in them. I wish I got a V1...<img src="http://www.bkserv.net/images/Frown.gif"/> this globe is just absolutely flawless outside of its pea brain flow, duh duh tiss.</p>
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