Share 'My Colossus broke!!'

I've been dealing with the overheating / stuck / non-existent flow issue ever since I got my Colossus in March, but Sunday night, it completely died!  :( I was unscrewing a burned out bulb (my Colossus's first) and I felt a SNAP..... Pulled out the bulb, and the metal part from the ceramic socket came with it! I found out this part is called the Screw Shell. Emailed Susan yesterday.....still wa…