I know what you're gonna say. I should have known better. I did know better. Any Lava brand lamp made post-2003 is dicey at best. Well, I'm happy to report that I've actually had pretty good luck with purchasing new 17" lamps. I picked up a couple from the Schylling website last week made in 2019 that both look and function just fine.
And a solid two out of the three lamps that arrived today from Spencer's were, in the immortal words of Meatloaf, ain't bad.
However. The one that is bad is very bad. It came out of the box so cloudy that I can't even see through the water. It's supposed to be clear liquid/red lava. The liquid is not only not clear, but kind of a muddy beige color. The globe looks like a very foggy sunrise on Mars. I'm getting Total Recall vibes. It's so cloudy that Kuato could be hiding in there and I would have no idea.
The first thing I did upon seeing that horrible liquid was to immediately place the lamp back in its packaging and get it ready to return. Now, I wouldn't boycott a whole company over one bad lamp, especially if that company isn't even responsible for manufacturing the lamps they sell. But I AM boycotting them over their return policy. Exhibit A: Their return policy. Go here and click on the "My lava lamp arrived cloudy" to expand it. https://www.spencersonline.com/content.jsp?pageName=ProdInfo
Quote: "Cloudy globes are NOT considered defective."
... Really?! Well faaaaaabulous. So now I'm stuck with this gross lamp and I'm out forty bucks. The website is all "well just run it for a few days and it will clear up" and I'm over here like
So yeah. If you are unlucky enough to get a defective, cloudy lamp from Spencer's, no returns or exchanges allowed. Hence, I won't be buying from them again in the future.
Postscript: I put the lamps in my cart and then got distracted by something IRL and forgot to buy them, so Spencer's sent me a "Hey we saw that you put things in your cart, can we entice you with this coupon?" email. The email said "use this promo code" but there was just a blank space where the promo code should have been. I called Spencer's and they gave me a new promo code so I could take advantage of the deal. I was actually really happy with their customer service. So I'll just say that my decision to not buy any more lamps from them is not some personal vendetta against Spencer's. I just think it's ugly of them to wash their hands of cloudy lamps.