smart astro died - Oozing Goo - The Lava Lamp Syndicate2024-03-29T01:09:13Zhttps://oozinggoo.ning.com/forum/topics/smart-astro-died?id=1566398%3ATopic%3A200807&feed=yes&xn_auth=nothe woman said not to send bo…tag:oozinggoo.ning.com,2011-03-14:1566398:Comment:2015222011-03-14T22:23:03.107ZJohnnyhttps://oozinggoo.ning.com/profile/Johnny518
the woman said not to send bottle or cap then if it cant be fixed return em then, but i think it be easier if i send the whole thing save time and messing about
the woman said not to send bottle or cap then if it cant be fixed return em then, but i think it be easier if i send the whole thing save time and messing about I had to return all the lamps…tag:oozinggoo.ning.com,2011-03-14:1566398:Comment:2015202011-03-14T20:47:41.067ZSusanhttps://oozinggoo.ning.com/profile/SusanWatson
I had to return all the lamps complete, I sent them back in their original boxes with instructions etc, then after packing them in their original boxes I put them in another large plain box.<br/>
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<cite>Richard said:</cite><br />
<blockquote cite="http://oozinggoo.ning.com/forum/topics/smart-astro-died?commentId=1566398%3AComment%3A201517&xg_source=msg_com_forum#1566398Comment201517"><div><p>I think you may need to return the bottle also to get a full refund ?</p>
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I had to return all the lamps complete, I sent them back in their original boxes with instructions etc, then after packing them in their original boxes I put them in another large plain box.<br/>
<br/>
<cite>Richard said:</cite><br />
<blockquote cite="http://oozinggoo.ning.com/forum/topics/smart-astro-died?commentId=1566398%3AComment%3A201517&xg_source=msg_com_forum#1566398Comment201517"><div><p>I think you may need to return the bottle also to get a full refund ?</p>
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</blockquote> i will send the base and tran…tag:oozinggoo.ning.com,2011-03-14:1566398:Comment:2016042011-03-14T20:17:06.687ZJohnnyhttps://oozinggoo.ning.com/profile/Johnny518
i will send the base and transformer back and take it from there, if they cant repair it then get a refund and a personal appology from cressida Yeah right lol
i will send the base and transformer back and take it from there, if they cant repair it then get a refund and a personal appology from cressida Yeah right lol Also you will get a numbered…tag:oozinggoo.ning.com,2011-03-14:1566398:Comment:2015062011-03-14T18:49:47.725ZArnehttps://oozinggoo.ning.com/profile/kalel
Also you will get a numbered one back as there are only numbered ones atm...maybe you wont get your number back, but deffo some limited one...
Also you will get a numbered one back as there are only numbered ones atm...maybe you wont get your number back, but deffo some limited one... Send it back, they are only n…tag:oozinggoo.ning.com,2011-03-14:1566398:Comment:2013022011-03-14T17:32:54.931ZSusanhttps://oozinggoo.ning.com/profile/SusanWatson
Send it back, they are only numbers at the end of the day. Our numbers were excellent but again, they are only numbers, wait until a good batch comes out.
Send it back, they are only numbers at the end of the day. Our numbers were excellent but again, they are only numbers, wait until a good batch comes out. I think that's good sound adv…tag:oozinggoo.ning.com,2011-03-14:1566398:Comment:2016012011-03-14T17:04:40.548ZWeeboTechhttps://oozinggoo.ning.com/profile/WeeboTech
I think that's good sound advice.
I think that's good sound advice. I stand corrected.
Although p…tag:oozinggoo.ning.com,2011-03-14:1566398:Comment:2015992011-03-14T16:14:21.758ZWeeboTechhttps://oozinggoo.ning.com/profile/WeeboTech
<p>I stand corrected.</p>
<p>Although part of me feels, If they are hand made, they can be hand repaired.</p>
<p>I think it's more then a test to check demand.</p>
<p>It may have been a test of market viability.</p>
<p>If incandescent bulbs are being phased out, they will have to come up with something in order to stay in business.</p>
<p>Still, it's disappointing, but goes to show that both manufactures face issues.</p>
<p>I stand corrected.</p>
<p>Although part of me feels, If they are hand made, they can be hand repaired.</p>
<p>I think it's more then a test to check demand.</p>
<p>It may have been a test of market viability.</p>
<p>If incandescent bulbs are being phased out, they will have to come up with something in order to stay in business.</p>
<p>Still, it's disappointing, but goes to show that both manufactures face issues.</p> im not happy with customer se…tag:oozinggoo.ning.com,2011-03-14:1566398:Comment:2014012011-03-14T15:41:04.428ZJohnnyhttps://oozinggoo.ning.com/profile/Johnny518
im not happy with customer service, had struggle to understand her axcent, then got told wont be anymore smart astros till the end of the year , so she was willing to refund me str8 away, which i said cant u fix it, we may be able to but no lamps and u could wait a long time, i said i pre-ordered as it was limited and wanted it repaired, then got told that the batch first run was to test the market to see if there was a demand, and the boss is deciding wether to do more lamps after summer as…
im not happy with customer service, had struggle to understand her axcent, then got told wont be anymore smart astros till the end of the year , so she was willing to refund me str8 away, which i said cant u fix it, we may be able to but no lamps and u could wait a long time, i said i pre-ordered as it was limited and wanted it repaired, then got told that the batch first run was to test the market to see if there was a demand, and the boss is deciding wether to do more lamps after summer as lava's are winter things, i said is it because there had so many faulty ones there going to improve them with the 2nd run. im very disapointed!!!!!!!!!!!!! At least mathmos seems to be…tag:oozinggoo.ning.com,2011-03-14:1566398:Comment:2003692011-03-14T02:08:21.648ZWeeboTechhttps://oozinggoo.ning.com/profile/WeeboTech
<p>At least mathmos seems to be customer oriented and they send out replacements. </p>
<p>I bet they will make good on it. </p>
<p>At least mathmos seems to be customer oriented and they send out replacements. </p>
<p>I bet they will make good on it. </p> LOL :)tag:oozinggoo.ning.com,2011-03-13:1566398:Comment:2011192011-03-13T23:41:20.014ZSusanhttps://oozinggoo.ning.com/profile/SusanWatson
LOL :)
LOL :)