What Happens When You Pack Like S#!%?

[Kris]

This...









I purchased this Fantasia lamp from the online goodwill auctions. I thought it was a Centurion. To my surprise, it was a Sunburst. Upon receiving the box, I was excited and opened it. I saw some stray fibers here and there and thought ok, it happens. However after removing the lamp from the box, I saw chunks of the spray in the box and knew at that point, it was not good. I did not know this as I removed the lamp so lots of wonderful glass pieces wound up all over the floor. Took me a good hour to clean it up. In the box were the remains of the spray. A beautiful Sunburst spray trashed because of poor packing. The lamp was thrown in the box, literally - and some bubble wrap stuffed in for good measure. The spray was in a plastic grocery bag and was under the lamp.

Suffice to say, I was really pissed. Mainly for the fact that nobody took the time to pack this correctly and they destroyed something that can not be replaced. I sent off an email to them letting them know the issue and told them that I would be doing a charge back for the payment unless I hear otherwise. I don't appreciate something like this. It takes 5-10 minutes to pack something like this up - PROPERLY. So, I now have a lamp that is pretty much useless.

I have another lamp coming in from eBay. If god exists, god help them if they do a shit job.

[Brian]

bummer. sorry to hear it.
sometimes people suck

[Kris]

Actually I am talking to the Goodwill person via email now. She is going to refund me. This is not a UPS issue and I will not have them pay for it either. It's not their fault. I told the goodwill people I will take a $40 refund and pay $10 for the lamp. I paid $50 with shipping. I thought that was very fair.

[MattMJB0188]

Well that's good you got your money back, hopefully you told them that the packing job was shit. Hopefully the next guy won't get his lamp in pieces.

[wayne miller]

I fell your pain Kris I got three lamps in two days a couple weeks ago and all three were damaged and i didn't get s*** back just a " i'm sorry i'm stupid " from all three. And all three where because people can't pack worth a crap.

[Kris]

Matt-

No money back yet, still working on that. They want to pickup the lamp (issue a call ticket) and get it back. I don't want them to have the lamp honestly. I will keep it and pay them $10 for it. Just give me a $40 refund.

Wayne-

I would tell them to give me money back. CC reverse charge, paypal dispute, something. That's just total BS.

[wayne miller]

I tried to file a dispute on one of the lamps through pay pal,but i must have said / done the wrong thing because pay pal told me they didn't control quality, go figure.

[☆VixenGypsy☆]

Awww, Kris, that totally sucks! Stick it to 'em & get your freakin' money back!

[Kris]

Thanks guys, you all are very supportive :)

Astro-

Yeah, people are terrible. I hope one day I will come across that box :D

CoolSox-

I did send instructions right after I won the auction. The lady answering the emails was gone that day and the next day she responded and said it was already shipped. Sad part is, I checked the tracking and it had not even been picked up by UPS yet. Grr.

Wayne-

You need to file it as - not as described. Or something like that. Works most of the time :)

Vixen-

I am trying to get my funds back. They wanted to take back the lamp and as a lover and collector, nobody will appreciate it as much as me, even if it's missing the spray. It would probably wind up in the dump. Not doing that. I offered to pay $10 for the lamp and requested a $40 dollar refund. I paid like $52 or something along those lines. I really don't want a free lamp. It's not right. I am a fair guy and it always comes back 10 fold. Always :)

[☆VixenGypsy☆]

I hope you get a chance to keep the pretty.

[Kris]

Get a load of this crap.

The lady is now telling me a call ticket has gone out and they want the lamp back - all of it, before they will issue a refund. Pictures are no longer good as she can not see what the damage is. I have emailed her and spoke to her on the phone.

She said when she gets it back in, un-damaged mind you, she will give me a refund. Then she said she would be willing to put the lamp back up at a low buy it now price or starting price and let me know when that happens. This is all at her discretion again.

Pure crap. Wasted time and money.


What should I do? Should I contact my bank and have them reverse the charges? Would they? Or should I just send the damn thing back and forget about it?

Thanks guys!

[Kris]

Actually I am really on the fence about keeping this.

[☆VixenGypsy☆]

Yes... call the bank, reverse the charges & send the f#@king thing back! It's not your fault it's trashed... was this an eBay thing or straight up Goodwill?