(Lava Chat)

Grande yellow/purple

New Grande I recently purchased from Amazon. This was the inaugural run! It's a bit cloudy, so here's to hoping it clears up soon. Edit: the lamp was returned to amazon for a replacement.

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Comment by lava luva ~ Tiffany on November 7, 2012 at 5:37pm: brad, lol...their shipping dept is retarted!...glad you got a nice one though :) cant wait to see a pic!

i havnt given up on LL yet. i aim to get my replacement!...even if i have to wait till december. i wont let them forget about me lol :P

Comment by Brad on November 7, 2012 at 4:50pm: tiffany - you are going to love this. i received the new grande today (UPS), and it was shipped upside down in a very large box. :) however, the lamp is actually quite clear! i'll post some photos later tonight.

Comment by lava luva ~ Tiffany on November 3, 2012 at 3:46pm: no i have not heard back since i sent them all the info they requested on friday. if i dont hear back by monday afternoon i will try calling...ill let you know as soon as i hear something.

oh and my grande is showing no signs of clearing and isint flowing very well either :(...how bout yours?

Comment by Brad on November 3, 2012 at 3:39pm: i sent them a message on friday but did no hear back. hopefully they will respond soon. tiffany - did you hear back from them yet?

Comment by Brad on November 1, 2012 at 10:01pm: great, thanks!

Comment by lava luva ~ Tiffany on November 1, 2012 at 10:00pm: myelin, i got a responce from LL today. imma pm you the info.

Comment by Brad on November 1, 2012 at 4:51pm: tim - initially i checked the local spencer's, but the largest they carry is the 52oz. i can't think of another place that sells them locally, so i'm going to have to mail order.

is there a better way to contact Lava Lite other than through lavalistens@lavalite.com? also - do they usually request that you ship the faulty lamp back and pay shipping, or do they just send a new one and let you keep the old one?

Comment by Tim Gill on November 1, 2012 at 4:18pm: I don't think that is going to clear at all, cycling it helps if its a bit cloudy but often with the China globes they dont clear up if cycled.

Yea get a replacement or refund and get another lamp with the money idealy if you could get it from a shop as you can see if its cloudy before you buy.

Comment by Brad on November 1, 2012 at 3:13pm: well this just stinks. i sent an e-mail to lavalistens@lavalite.com, but received an out-of-office response. i've also read the numerous threads on this forum regarding cloudy grandes - some seem to clear over time, but others do not. i'm hoping to receive a replacement as i'm quite disappointed.

Comment by lava luva ~ Tiffany on November 1, 2012 at 3:10pm: its blue/yellow...and it pretty much looks like yours. ive tried to contact lava light but havnt heard anything back yet. i the mean time im just going to cycle it like crazy. idk if it can be cleared by cycling or not...if you seach it on here you get mixed answers...some say it will never clear and some say it will after a while. if it doesnt clear i will def gookit or filter.