Firstly, you should be awarded the highest medal available due to your ability to get someone to communicate with you at Lava Lite. If you look around the posts you'll find most people never hear back in emails and I personally have never been able to get anyone to call me back. Kudos to you!! Next time you are fortunate enough to get someone on the phone how about ask them why their current offerings are either cloudy straight out of the box or simply don't work well. I'd love to know if they are going to fix their lamps. They have said on more than one occasion to other members here that they were going to change the formula, but I for one am running scared of their lamps for now. Hope you get that elusive wave machine soon!
Welcome to the Goo! Hope you meet some nice people and learn a lot about lava. I hope you have a large piggy bank. Wave machines are generally quite expensive. Thank God that's not one of my lava vices. I could go homeless buying those things. See you around!