Since I only speak English, I’m always impressed with people that speak more than one language.
Your English is very good. I believe you answered my question regarding the difference between the Glasfaserpinsel 10.000 and 14.000. (In this instance, a "strand" is the same as a string, such as a single length of hair or thread".)
DHL is one of the best and more reliable of the international carriers. Would DHL or UPS act as PyroStar’s Freight Forwarder and Import Broker, taking responsibility for preparing all the necessary export documentation on ProStar’s behalf?
I understand about your work restrictions. Thanks again for all your time and effort.
Please may I add my thanks from one (of many, more expert than me) Fantasia collector/s in UK?
And Rod, please would you try to build UK/Europe into the dhl (or whoever) admin at this formative stage?
Thanks from across the pond, andy
Since the UK is part of the EU, it may be a lot simpler to purchase and arrange shipment.
Each country has it's own import regulations / documentation requirements. Laws and regulations will most likely differ from one country to another. I been told DHL, FedEx and UPS all have in-house Forwarding and Brokerage departments. If DHL or UPS are the international carriers, assuming both Freight Forwarder and Import Broker responsibilities on behalf of the seller, they should be familiar with each country's import / export requirements. Before making any shipping arrangements, they should already have all documentation needed for Customs clearance at the destination country.
If a local Postal Service is the carrier, I understand the seller is responsible for issuing all export documentation, (such as Customs Declaration / Certificate showing merchandise descriptions, quantities, total value, HTSU tariff number, etc.), which must accompany the package / carton.
I'm somewhat familiar with importing to, and exporting from the US.
I don't know what the regulations / requirements are for shipments within the EU, nor VAT taxes regulations. (Is Customs clearance even required within the EU, or what type of documentation is needed for shipments from Germany to the UK... perhaps only an invoice?) I'm guessing shipments between the 27 EU countries may be a lot simpler than shipping to countries outside the EU. Perhaps Jasmin can help answer?
Yep, no worries here.
Perhaps, I thought, as OG's central information authority on import/export, you might ask that of J, too?
It's just, when P set up their dhl/whatever system, if you/OG have asked them to check the will "ship to uk/yurp" box as well as will "ship to the good ole us of a" box it might help us humble peasants in our dim and distant future, as we struggle beneath our daily burden of spring greens, mathmos lunars and mangel-wurzels...
very best to y'all, andy
I'm hoping Jasmin will be reading all our comments. Sounds like she's pretty Knowledgeable, and probably pretty busy. I'm afraid of imposing on her too much.
So far, the only issues that concern me are the payment terms... bank transfer of funds. Other than good faith, once funds are transmitted, I don't see any guarantee of shipment, recourse for lost or damaged goods, etc.
EU - no costums at all
US - only if the sales value is over EUR 1000,00 a export declaration has to be made, What kind of laws are in the US, you have to find out by yourself
EU - recipe will be including taxes
US - no taxes, but I will check how Mr. Virmont handels this
Check DHL page vor it - https://www.dhl.de/en.html IN ENGLISH
there you find all informations on costs, deliverytime etc. etc.
Shiiping is allways secured/insured. Tracking number is provided, just aks the sender for it and if lost or damaged it is insured.
Kreditcard - you can get your money back from the creditcard company/bank when you aplly for it within 30 days. B
ank checks with the saler and if they see that there is a problem you get the money back (german law) check with your creditcard profider.
They can give you the best information
PayPal - read the terms of condition and than you will see how "save" PayPal really is. By the way PayPal takes 5% from the sales value for the transaction
for a small company as Mr. Virmonts that is a lot of money.
Banktransfer - same as with creditcard
@andy roos - I have no idea what you are talking about, I do not understand your text at all
The company is in business since 1900, if they were not relaiable they would not be in business anymore.
If you have doubts, do not order and look for an other supplier - good luck :-)
I have ordered goods from all over the world, so far never had a problem.
Maybe you should have a little bit more faith in people.
I will ask Mr. Virmont the following questions
How about taxes for delivery to US
How high are the shipping costs to the UK
Does he take creditcard or PayPal
I think than all questions should be cleared.
Ok UPDATE from Mr. Virmond
PayPal payment is possible - I hope everyone is happy now
Shipping to UK is EUR 34,60
The company makes almost no exports and for that reason, they are under a special tax law rule, which does not allow them to send without taxes to Non-EU countries, this means full price for US customers.
If you want a lamp with 110Volt there will be an extra charge of EUR 22,00
You have to write a seperate mail to Mr. Virmont to specify this wish!!!!!!!!
The lamp does have a German two-pingrounded plug which have to be exchanged by the seller
I hope this will now clear all questions
have a nice day to all of you
Jasmin... Your time and effort are greatly appreciated! The information is very useful.
My concerns regarding a bank transfer are not so much with the seller completing the transaction, but with the carriers. Even when shipments are insured, carriers will often deny any claims for lost, stolen or damaged merchandise. Their reason for denial is usually the merchandise was packed improperly, and it's the fault of the shipper. If payment is by wire transfer, there is no way to dispute the payment. At least with PayPal or a credit card payments, if a buyer has a shipment tracking number from the seller, they can file a dispute if merchandise is never received. .