Oozing Goo - The Lava Lamp Syndicate

I apologize if this has been posted before, I didn't really come across anything when I searched the site and I'm a newbie.

So I broke down and bought a 52 oz. 50th Anniversary lava lamp from lavalamp.com. It shipped in a day and arrived in great condition aside from some was that rubbed off on the inside of the globe. I have it on a timer so I know that it only runs for 8 hours. I was really happy with it, it was clear and the flow was great. I have been running it everyday for a week. Today I had it on for about 6 hours when I noticed that the globe had cracked and was starting to leak into the base. Needless to say I was very upset because 1) it should last longer than a week and 2) with it leaking into the base it was obviously an electrical hazard . Anyways, I was wondering what I need to do to either return it to lava lamp or obtain a replacement as it doesn't really state how to return items on the website. I plan on contacting them in the morning.

Secondly, has anyone had this happen before? What are the chances that this will keep happening? Thanks for the feedback.

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Quite extraordinary! None of my 150+ lamps had ever cracked (touch wood). How unlucky are you? I am so glad they are replacing the lamp for you:)

Finally got the replacement fired up. It looks great, so clear and the flow is just as good as the last. Hoping it gets even better once it has cycled properly, it's only day 2. I find it funny that the original lava light was double boxed, but there were no "this end up" or "fragile" markings, actually there were no markings at all, just the label. The new box had lava lamp info, fragile, and this end up. I guess they wanted to make sure it arrived in good shape. I also think this attributed to the clearness when it arrived. Will try to get pics and maybe a video uploaded in the next couple days. Thank you to everyone for the help!

sweet!

Awesome!!!  Always glad to hear a happy LL ending!!!

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