i sold a new mathmos lava lamp on eBay posted to the usa as i have done many times before
and I'm being told it dose not work the wax is spent and he wants a refund
this lamp was new and had never been out of the box
could this be a power thing or just needing a higher watt bulb as i have no idea what to tell him
thanks if you can help
I would verify that the buyer has in fact set the lamp up to run on an upconverter that takes our USA standard 120v to the proper 240v UK requirement. It could be that he adapted the plug over to allow it into a USA socket but did not step the voltage up. Outside of a step up transformer he would have to rewire the lamp to run an equivalent wattage USA bulb.
Also, if the product has been altered by the buyer after purchase, the seller should not be required to accept returns.
i did ask him to join this fourm to get some help but he declined , as i say it was new in the box and never taken out or pluged in ,ive had over 100 mathmos lamps and never had a problam , if he wants to send back to me who suould pay for the post ? as the post was £54 and i only charged him £40
Did he purchase the lamp knowing it had never been tested?
hi it was a new Heritage blue and had never been out the box
just got of the phone with eBay and looks like he will have to stump up the postage so can see hem sending it back ,
but thats not the point i want to try to help him get it working
I've just got of the phone with mathmos and thay said there is no way the wax is spent , they said he just needs to sort out the power and lamp issues
I've sent these to the usa and never had any problems before
can you use the same bulbs in the lamps here as over there ?
No to put it bluntly. While you CAN run the 240v bulb on our 120v output your final wattage is cut near in half. So a 40w 240v bulb running on USA 120v will roughly output 20w due to the halved voltage. Plus side is the bulb life will extend as it is not getting hit with full voltage. Downside is it is not putting out the required wattage. Vice versa, you put one of our 120v bulbs in your 240v powerline and prepare for a very short lifespan out of that bulb, if it even lasts a day
If I misread the bulb question, and you meant 'can you use the typical SES bulbs in the USA', the answer is yes. After import of the actual UK bulbs and proper step up voltage adapter, they will run just the same as if it were in your homeland.
you should add on your ebay listing for US buyers they will need a voltage Converter Transformer ( I got mine from Amazon )