Neon Green Heratige Grande

[Ian]

So my heratige grande used to flow perfectly when I got it. No bubbles, very stretchy flow, amazing. After about 6 runs, it only send up pea sized blobs, with a bubble in each one. The bubbles are the reason it sends up such small blobs! It does not ever stop sending bubbles through the wax. It is like a bubble every second. But when it gets fully heated up, it will form a column and look amazing and some more big blobs, but all of the wax goes up to the top and then when it breaks from the column, there is not enough wax in the bottom and it sends up little blobs until all of the wax disconnects from the spring! It is very frustrating, because then the wax slowly oozes down from the top until it is all at the bottom and then it doesnt fully reconnect, so it sits in the bottom in either one or two giant blobs not doing anything.

I have tried dimming it ever so slightly before it stops flowing, but then it starts sending up only the pea sized blobs again and never does anything else. Its like it doesnt get hot enough, but I adjust the dimmer so slightly that I cant even tell that I adjusted it. Should I just keep running it and see if it fixes itself? I do not want to open it up and mess with it, but I love the color and flow until it all disconnects.

[VOXul]

Totally.  Didn't mention v1/v2 or OG.  Brought it to attention that I OBSERVED that my standard yellow/purple grande had 2 coils and Heritage was missing the smaller one.  Stating that I believe it is this missing coil that is causing the violent convection up the center.

Rodrigo said:

I would contact Susan and not mention OG or any "V1,V2" designations as she said there is no such ting as a v1 or v2 just some lamps that accidentally got 2 coils during production when they're supposed to have just one.

[Ian]

I have a standard purple/yellow, and it flows perfectly no matter how long it's on, it actually barely gets hot enough to flow, but it gets so hot I can't even touch it. Doesn't ever shoot up liquid bubbles through the wax, and it only has one coil. But the flow is absolutely amazing and flawless. I think it is more of a wax level issue, cause my Heratige grande has about half an inch less wax than my standard grande. When looking at the wax level, the Heratige wax is level with the top of the base, but in the grande it is about half an inch higher than the base. I think if it had more wax, it wouldn't all go up from the bottom. My standard yellow flows almost the same, except that when most of it goes to the top, there is still a lot in the bottom to keep the surface tension of the wax to stay on the coil. Just more thoughts on the issue haha.

[VOXul]

I was thinking this too Ian.  The wax level is definitely higher on my purp/yellow and was thinking there isn't enough wax in the bottom of the heritage once it dumps a few good sized blobs to the top.  I hope Lava will get back to me soon so I can get it sorted out, I will share my findings. 

Side note, my dual coil purp/yellow is in the same boat when it comes to heat.  You WILL scald your hand if you touch the very bottom of the base or the seam of the cones once it has been on for a few hours.  Kinda scary hot but it is running the bulb it came with, no modification.  Once in a while mine will make a snapping/poping noise as it grows in temperature.  The globe seems to be fine with no cracks, this sounds more like metal expansion or poping...Still has me a little weirded out so I turned it off yesterday to investigate the bottom of the vessel.  The heat from this silver base compared to the heritage is CRAZY different.  You could sit with your hand on the heritage all day long, won't burn you.  Touch the spots mentioned on the standard silver base/no dimmer and it will let you know that it is stupid to touch it.

Ian said:

I have a standard purple/yellow, and it flows perfectly no matter how long it's on, it actually barely gets hot enough to flow, but it gets so hot I can't even touch it. Doesn't ever shoot up liquid bubbles through the wax, and it only has one coil. But the flow is absolutely amazing and flawless. I think it is more of a wax level issue, cause my Heratige grande has about half an inch less wax than my standard grande. When looking at the wax level, the Heratige wax is level with the top of the base, but in the grande it is about half an inch higher than the base. I think if it had more wax, it wouldn't all go up from the bottom. My standard yellow flows almost the same, except that when most of it goes to the top, there is still a lot in the bottom to keep the surface tension of the wax to stay on the coil. Just more thoughts on the issue haha.

[Ian]

Guys!!! My Grande sorted itself out!! It hardly ever sends up bubbles anymore, and has beautiful snakey flow. It doesnt disconnect from the coil anymore, and doesnt ever all go up to the top. Therefore, there is always wax in the bottom. I am so happy I could cry. It never disconnects from the coil. Seriously, tho, the most beautiful lamp I currently own now. All I did was leave it on for 4 days straight, and I adjusted the dimmer occasionally so that it wouldnt get too hot. Maybe the single coil Grandes take more than 6 days of flowing to "break them in"? I have no idea, but mine is perfect now. I posted a picture in photos, I will post more soon! Maybe even a vid. Anyways... Good luck to everyone else who is having trouble, I hope their problems disappear like mine did! The best part was that I didnt even have to open it up! :)

[Ian]

Also, I dont even have to run it on full power. It is dimmed down a little, and its flowing very snaky and amazing. The picture is with it dimmed down a little.

[Ian]

http://www.youtube.com/watch?v=NjK8uYfslR0

Here it is flowing. It is really good a little after 5 mins, when the flow is the most stretchy and oozy.

[Susan Michaels]

Just for the record..I did not refuse to admit or deny the 2 coil issue.  I am not in production, nor do I run production. When the issue came up I went to manufacturing  and we pulled specs and bill of material and the production for this product does not call for two coils to be placed in the globes. Then..I told the consumers that there was no second coil.   I was sent pictures by Joanne..sent those as well to production and then was advised it was a production error.   FYI I speak to OG people all the time..some I have very good relationships with...so Rodrigo it has nothing to do with OG people. 

If you have a problem with your product than call..I am in customer service..I work with the customer for Lava Lite.  I am not here to have the customer complain how our product is made or take advise on how the product should be made, I am here to help with the issue you have at hand.  We at Lava our passionate about our products and helping our customers.

Just saying...

Susan
 
Rodrigo said:

A lot of people here on OG have been having problems with the latest heritage grandes that only have one coil. It's been a huge debate why LL has made some lamps with 2 coils and some with just one, some members have contacted Susan about this and she denied and refused to admit there were ever any grandes with 2 coils made. When members produced videos and picture evidence and was sent to her, she continued to deny and later (after she did some investigation) she concluded that the reason why some early globes had 2 coils was simply a production error on china, which has been corrected and now they only come with one which for some reason flows fine a handful of times, then stops. Mine did the same as yours, so did Joanne's and several other members.

Some ppl have opened them and added a coil and that's fixed it completely, I suggest you call Susan and DONT mention OG because she's apparently tired of dealig with this "no flow, pea shooter" issue that she swears only a small number of ppl only here on OG have encountered it while everyone else has a single coil lamp that flows fine.

I talked to her for 30 minutes on Friday about the single coil thing and she wasn't happy, she said only a few ppl have had this issue you both have and I did too and I know at least four others had as well and she said she's been trying to recreate it so that she could find a cause but no matter what she tried she can't recreate this "pea shooter" behavior... I would give her a call, be very nice and make her aware that more and more people are having this no flow issue after a few cycles and it's definitely coil related.

[Jim]

Having met her in person I can say that Susan is about the sweetest person in the world.  Their administrative staff does seem a little lean at HQ so Susan is essentially doing the work of several people. 

lalalava said:

Susan, do you handle all of the phone orders and returns? a few times ive called to ask some questions and are always connected to your line. if you are the only one that's NUTS! id go mad if i had yer job. cut her some slack, customer service can be hell!