Goo-Kits

[Jason Kurtz]

Anyone having trouble with ordering or getting in contact with the folks at MagmaT? 

I made a purchase before holidays and have had impossible time getting order status or response from them! Hope they are still in business and that I’m not SOL:) 

[ash-hole!]

Have you tried to call them? Richard usually handles the orders. It has always taken about 3 or 4 weeks before my orders have shipped and another week to receive the package. The holidays might take a little longer. 

I would just give them a call though. I bug the hell out of them when I have an order wanting updates.

[Zachary]

Yes i ordered a kit on December 24th and heard nothing back from them. I called two days ago to check and they said they were too busy and they would get back to me but never called back.

[Jason Kurtz]

Thanks guys. Sounds like I’m not the only one. 

Will give them a call tomorrow. 

Thank you

[Claude J]

They ship on Fridays

I was in contact with them today

[Zachary]

any luck with your order? i have contacted them twice by telephone and via email with no luck. still no tracking ither.

[Jason Kurtz]

Not yet:( I’m giving them another call today. 

[Mr MaGoo]

Go squeaky wheel go!

[Christian BayLee]

Hahaha I ordered 2 quarts of goo and one large surf. For $110... the price has really gone up. I miss $30 Gookits!!! My order was placed 11/15. The  second week of December I wrote a slightly ticked off message on their website because I think it’s crazy to charge that much and $25 shipping on top of that for no tracking. 3 days later tracking was added and I had the box by 12/14. He also probably remembered me from previous emails because I had two quarts of wax that I could never get working properly from a previous order. So I lucked out and was able to fill the empty grande and my Imperial because he sent me 3 quarts and extra surf =D

[Zachary]

Yeah, it is pretty ridiculous how long we have to wait with no tracking, and the price of it all! I called for a third time yesterday with no luck AGAIN! I spoke to a lady that could not understand a lick of English, couldn't even understand my name that i had to repeat letter by letter. Then was told after i was put on hold that they are busy and they would call me back....which again they did not do! I just hope that IF and when i get my goo kit, i am hoping there is nothing wrong with it like last time. The last one i purchased the surf was brown and it had what looked like dead gnats at the bottom.

Christian BayLee said:

Hahaha I ordered 2 quarts of goo and one large surf. For $110... the price has really gone up. I miss $30 Gookits!!! My order was placed 11/15. The  second week of December I wrote a slightly ticked off message on their website because I think it’s crazy to charge that much and $25 shipping on top of that for no tracking. 3 days later tracking was added and I had the box by 12/14. He also probably remembered me from previous emails because I had two quarts of wax that I could never get working properly from a previous order. So I lucked out and was able to fill the empty grande and my Imperial because he sent me 3 quarts and extra surf =D

[Christian BayLee]

Wow, I’ve never had a problem with their surf except when I let old extra stuff sit for a long time. What usually ticks me off it’s that there is often dirt and debris at the bottom of the wax bottle that is not see through. After two failed attempts (don’t mix dye)  I finally got a nice grande refilled only to have a bunch of crap end up in the wax at the last second as I poured. It’s all about trial and error! I was ready with coffee filters for my imperial refil but to my surprise, almost no debris in the wax. I need to post a YouTube of the imperial soon..

[Joshua Dreger]

I've also had a container of surf with dead things in it, definitely some kind of gnats.  I bought the stuff 3 years ago and never opened it, one container was perfectly clean, and one had impurities. I noticed when one lamp had little fluffy floaties that looked almost like bacteria growths and there were also hairs, all this despite the fact that I am very good at making clean lamps.  I just ran the surf through cheesecloth and a strainer to see if it makes a difference as it's the only magmatower surf I have and I'm having issues with every easily available surf I've tried.

I wish at this point that MT was a wholesaler and that I could buy the gookit stuff from a third party, because MT won't budge on the $50USD shipping to me in Canada when I know it should cost $20USD, I even received freezer packed meat (15LBS) from the States this week that only cost $33CAD shipping.  That's on top of the price increases on the goo since last time I bought. It used to be cost effective to get cheap used lamps and refill them, but now its getting to be significantly more expensive to refill lamps vs buy them new.

That being said, MT is a godsend to lava lamp lovers, and I hope that they keep doing good business, I just hope they realize that there are a number of potential customers sitting on the sidelines because of costs and time. I really want to buy some more goo and surf to keep going on lamps, but its tough to justify $65CAD just for shipping if I know its going to take a really long time and I can't be confident the product I get is clean.

Zachary said:

Yeah, it is pretty ridiculous how long we have to wait with no tracking, and the price of it all! I called for a third time yesterday with no luck AGAIN! I spoke to a lady that could not understand a lick of English, couldn't even understand my name that i had to repeat letter by letter. Then was told after i was put on hold that they are busy and they would call me back....which again they did not do! I just hope that IF and when i get my goo kit, i am hoping there is nothing wrong with it like last time. The last one i purchased the surf was brown and it had what looked like dead gnats at the bottom.

Christian BayLee said:

Hahaha I ordered 2 quarts of goo and one large surf. For $110... the price has really gone up. I miss $30 Gookits!!! My order was placed 11/15. The  second week of December I wrote a slightly ticked off message on their website because I think it’s crazy to charge that much and $25 shipping on top of that for no tracking. 3 days later tracking was added and I had the box by 12/14. He also probably remembered me from previous emails because I had two quarts of wax that I could never get working properly from a previous order. So I lucked out and was able to fill the empty grande and my Imperial because he sent me 3 quarts and extra surf =D

[BaBa-Gooey]

Why bother buying goo kits?  Make your own.  It is easy and much more satisfying.  For about $5 you can get enough wax for six 14" lamps.  A bottle of color is $4 and will color the goo in about 6-10 lamps.  Here are a few I have made in the last few days.