Sorry you have had problems with your lamp. I agree that there should not be any issues when you pay premium prices.
That said, Mathmos will always put right any problems you have and I always found their customer service as…"
Welcome to the site and thank you for taking the time to reply.
I followed the instructions to the letter and watched the official video online, but it just wouldn't fit together properly.
Credit to Mathmos they replaced the base & cap…"
"Hello Lava head UK.
I found the initial assembly a bit confusing at first, but just make sure you put the the metal cap on the bottle first, then place the bottle in the base whilst at the same time making sure the screw part clips in it's…"
"Ha that is the one I saw earlier when to my Amazement I discovered the io doesn’t have one !!
just ordered it so let’s hope it arrives before my io does next week.
Thank you for the response & link, it’s greatly appreciated."
So I was just curious and wondered what assembly issues people have had with the Neo.I wasn’t sure if I was going to like the Neo but I loved the colour options so has no choice and decided to take the plunge after watching the official Mathmos assembly video on You tube ( I did not buy the wall light version ) but at 1 minute into the video the top goes on and it just gently slots into place, or does it?!My Neo arrived I was so excited until I tried putting it together my experience was…See More
Hi Lavahead! Welcome to the lava lamp collectors community which connects lava lamp fans worldwide. Whether you just got your first lamp or are truly addicted to lava, Oozing Goo is for you! What can you do here? At the Goo, you can: - Learn all about lava from all the GooHeads in the Forum which is the heart of the site. - Check out all the amazing lava lamps of the world and add your own Photos. - Post your own Videos or embed your favorites from youtube. - Blog or be blogged! There are over 50 blog posts on Oozing Goo. Have a good read, or write your own. - And just hang out and connect with great people. - Chat live! right now! The Chat Bar is on the bottom of every page, just click one of the arrows to chat! To get started, please upload a photo or avatar for yourself (if you haven’t already.) Whether it's of you, your dog, or your favorite lava lamp it doesn't matter, but it helps people remember you. You can also personalize Your Page with pictures, links, RSS feeds, colors and more here. Thanks to everyone inviting their friends, we now have well over 900 members and we're growing by 10 new members a day. Invite yours too! If you need any help, let me know. Peace, love and lava.. Jerome